We are always here to assist you!

Being Singapore #1 Online Ink Toner Cartridge Supply

We want to provide customers a convenient place to buy safely with no worry on quality.

If you have any questions, our customer service is always here to assist you during working hours.
After working hours, you can still reach us by email at sales@inktoner.com.sg.

Enjoy shopping!

Return, Refund & Order Cancelled Policy

In Stock:
This date range is listed as "Items in stock", it will usually be readied to deliver or ship. During holidays, special or exclusive promotions or due to other factors some "Items in stock" items may run out of stock or market shortage that require a longer lead time to prepare or source for products.

Please keep in mind when ordering that our products on hand fluctuate throughout the day with sales demand and stock that we receive. Items are constantly being sold and our stock is constantly being replenished. There may be cases when an item on the website is not available for order due to very recent changes in availability.

If the item not identified as Out of Stock does not necessarily mean that it will be In Stock at the moment you order. We will notify you if the item you ordered is Out of Stock. We first try to call your phone number and reply via email. In this case, we will deliver/ship all the in-stock products to you. For the products which are out of stock, we will deliver/ship to you on the next stock replenishment or we will refund to you on the exact amount of the items.

Other stock statuses:
All pre-orders require full payment at the time the pre-order is placed. inktoner.ahfcreative.com uses a number of distributors instead of relying on a single distributor to get product on time. We will always attempt to fill each and every order. For reasons beyond our control delays, augmentations, or cancellations may be necessary. If the customer wishes to change or cancel their pre-order before shipment, we will at the request of the customer, refund the full amount to the customer.

If you want to cancel an order, please call us or fax to 6278 8789 ( include order number & full name ). We don’t accept email order cancellation.

Faulty toner/ink cartridges or printers:
We do not accept any faulty toners and cartridges on customer’s behalf. 
Customers have to return unit to respective customer service centre as follows:

HP Customer Care Centres
438A Alexandra Road, Alexandra Technopark Blk A (Lift Lobby 2) #02-08 Singapore 1199667 (Opposite River Valley High)

Toll Free: 1800 2725333
Hotline: 6272 5300
Fax: 6273 1146

Canon Customer Service Centre
1 Fusionopolis Place,
#02-20 Galaxis (West Lobby)
Singapore 138522
Hotline: 6799 8686
Fax Number: 6799 8882

Brother Customer Care Centre
10 Eunos Road 8, #14-01/02 Singapore Post Centre, Singapore 408600

Hotline: 1800-2768437

Fuji Xerox Customer Care Centre
Blk 1001 Jalan Bukit Merah #07-08 Singapore 159455
Hotline: 6766 8888
Fax: 6761 6700

Lexmark Customer Service Centre
238A Thomson Road, #13-01/05 Novena Square Tower A, 307684
Hotline: 6467 9898

Epson Customer Care Centre:
108 Pasir Panjang Road
#04-08 Golden Agri Plaza
Singapore 118535
Hotline: 800-1205564
 
Can I return empty toner/ink cartridges to you for recycling?

We do not collect back empty toner/ink cartridges. However, you can drop them off at selected libraries in Singapore.
Project Homecoming is the first joint-brand initiative to bring ink and toner cartridges recycling to the community. Project Homecoming is now jointly-led by Canon and Epson, and supported by National Environment Agency and National Library Board. 
Learn more about Project Homecoming here: https://www.epson.com.sg/project-homecoming


Communication is very important to us. Questions about toner cartridge, please email to sales@inktoner.com.sg


Contact us

Our support hotline is available 24/7.

Phone6278 8789

Contact our expert support team!

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